Opticvilla Return Policy

• Contact lenses are not refundable or exchangeable once opened.
• In case of refunds on Cash on Delivery (COD) or Prepaid orders placed on OpticVilla, shipping charges will be deducted.
• Full refunds will be applicable only for receiving the wrong product.
• Products eligible for return must be unused, undamaged, and in their original packaging.
• Return requests must be initiated within 5 days of delivery.
• To initiate a return, customers must contact our customer support team via email at support@opticvilla.com or through our website's contact form or WhatsApp at 9988888474.
• Customers must provide order details and reasons for the return request.
• Once the return request is approved, customers will receive instructions on how to return the product.
• Return shipping costs for eligible products will be borne by the customer unless the return is due to a manufacturing defect or an error on our part.
• Refunds will be processed within 4 to 5 days of receiving the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• In case of damaged or defective products, customers may be offered a replacement instead of a refund, subject to product availability.
• Certain items such as perishable goods, personalized items, and hygiene products may not be eligible for return or refund unless they are damaged or defective.
• Opticvilla reserves the right to refuse returns that do not meet the above criteria or if the return policy is abused.
• Free Shipping in case of exchange request.